Self Storage Frequently Asked Questions
1. Do you offer services for both the household and business customer?
Yes. Our storage units are used to for both household storage and business storage. Click to view more specific information on business storage or residential storage.
2. Can anybody drive onto this property or do you need a PIN number?
Gate access is via a PIN. The property can't be accessed without a PIN.
3. What is a roll-up door?
A roll-up door is the same type of door used on most garages. Roll-up doors tend to make loading and unloading easier and allow you to pack your space more efficiently.
4. Do I get a lock when I rent a unit?
You are responsible for your own lock. You can purchase a lock from us when you book your unit or purchase a lock from another retailer.
5. What's the difference between office hours and gate hours?
The office hours are the hours of operation for the facility. Our management team is available to assist you during these ours. The gate hours are the hours that your unit can be accessed.
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6. How far in advance can I book a reservation?
We typically allow reservations up to 30 days in advance. It is best to call us to see if we have units available in your timeframe. Call us today at 805-988-7664.
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7. What is the difference between an indoor and outdoor unit?
An outdoor unit gives you direct access to your unit. An indoor unit requires entering the building before you can access your unit.
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8. What are the payment terms?
We offer month-to-month leases as well as long term leases. You can pay monthly or you can have us automatically bill your card each month.
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9. Do you accept credit cards?
Yes. We accept Visa and Mastercard.
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10. Can I pay my bills online?
Online bill payment is not an option at the moment. We plan on offering this feature in the future.
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11. What sizes are available and how do I pick my size?
Our available sizes are listed on our the homepage. Our team of storage professionals is here to help you find the ideal size to meet your needs. Call us today at 805-988-7664 or better yet, come in and talk to us in person.
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12. What is climate control?
Climate controlled units are available at some of our facilities. Climate controlled units allow you to set and maintain a consistent temperature for climate sensitive items. Climate controlled units are not available at this location.
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13. Do you offer RV/boat/car/motorcycle parking?
We have storage units with extra wide doors that can accomodate vehicles. Call us at 805-988-7664 for exact specs.
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14. What is a drive-up unit?
This is a unit with outdoor access and a unit that you can drive your vehicle up to and unload. Most of the units at this facility are drive up units.
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15. What kind of security do you have?
We offer PIN access to the facility, video surveillance as well as a manager that lives on site.
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16. Do you have video cameras?
Yes we do.
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17. What does "on-site" manager mean?
An on-site manager is someone that lives in an apartment at the facility. This is an added security precaution that many of our facilities feature including this facility.
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18. Can I buy boxes and other packing products from this location?
We sell both boxes and locks at this location.
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For drive times and more Oxnard information visit our Oxnard Storage page.
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